WebTasks
Give staff one place to ask IT, facilities or any other department for help, and always know which laptops and devices are with which employees.
Who uses it: Anyone who needs help, and the departments that provide it.
Built around how your teams work
Requests set up your way
Set your own departments, categories and priorities, and follow every request from submitted to resolved.
Private notes and replies
Your team can keep working notes private while still replying to the person who asked.
Attachments and time tracking
Attach photos and documents, and track the time spent on each request.
See the whole queue
Open, unassigned, overdue and urgent requests at a glance.
Equipment employees confirm
When IT hands out a laptop or device, the employee confirms they received it, so you always know who has what.
Spot problem devices
Requests are linked to equipment, so devices that keep breaking stand out.
Also in WebTasks
- Add equipment from your Warehouse records in bulk
- Equipment that’s checked out can’t be retired by mistake
Connected to the rest of TMS
How WebTasks shares records with other modules.